FAQ – Lavender Vines

FAQ

 

WHAT IS THE QUALITY OF YOUR CARDS?

Glad you asked! From design inception to printing and fulfillment, every single one of our cards are made with love and intention. It is extremely important to us to offer beautifully made, high quality greeting cards.

See Below for Our Card Details:

  • SIZE - Each card measures 4.25 x 5.5 inches which is the standard A2 card size and includes a corresponding A2 envelope.
  • MATERIAL - 120# heavy weight uncoated white cardstock
  • PROCESS - Each card is made with love and is digitally printed on a premium, heavyweight cardstock to beautifully portray the vivid colors. The design includes a handwritten script font with gold foil hot stamped onto the font. 
  • FOIL - Metallic gold
  • INSIDE BIBLE VERSE - It’s important to us to keep our cards rooted in God’s Word. On the inside of each card you will find an encouraging Bible verse
  • ORIGIN - Made in the USA

CAN YOU DO A CUSTOM ORDER OR CHANGE THE BIBLE VERSE IN AN EXISTING DESIGN?

At this time, we aren’t able to do custom orders or customize our designs. However, please let us know the level of interest (contact us at hello@lavendervines.com) because it is something we might consider doing in the future.

DO YOU OFFER WHOLESALE?

Yes, we do! Please contact us directly at hello@lavendervines.com for our wholesale catalogue if you are interested in purchasing our products wholesale.

WHAT'S YOUR SHIPPING POLICY?

Orders over $50 qualify for FREE standard US shipping.
(Pssst, buy 8 and get free shipping!)

CAN I MAKE ADJUSTMENTS TO MY ORDER?

Once you have placed an order we cannot add or subtract items. If you would like to order additional items, please place a new order. 

CAN I CANCEL/EXCHANGE/REFUND MY ORDER?

Orders can be canceled within 48 hours of ordering. We don’t offer exchanges unless an item is damaged, but we take returns for up to 30 days after receiving an item. 

Please see our Refund Policy for more information. 

MY ORDER ARRIVED DAMAGED - WHAT SHOULD I DO?

Please take photos of the damaged product received along with photos of any damages to the packaging it arrived in.

Contact us at hello@lavendervines.com, attach the photos, and include your order number. We will then either refund you the cost of the products or re-send them, depending on your preference. 

 

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